Terms of Use

Last updated: June 2025

Welcome to lavenohotelinsight.com (the "Website"), the official online presence of Lavenohotel Insight, located in Gisborne, New Zealand. This Website is owned and operated by , a company registered in New Zealand, with its registered legal address at .

Please read these Terms of Use ("Terms") carefully before using this Website. By accessing or using any part of this Website, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue use of this Website immediately.

1. Acceptance of Terms

By accessing, browsing, or using this Website in any manner, you enter into a legally binding agreement with and agree to comply with these Terms, as well as all applicable laws and regulations of New Zealand, including but not limited to:

  • The Contract and Commercial Law Act 2017
  • The Consumer Guarantees Act 1993
  • The Fair Trading Act 1986
  • The Privacy Act 2020
  • The Gambling Act 2003

These Terms apply to all visitors, users, and any other persons who access or use the Website. reserves the right to amend, update, or replace these Terms at any time without prior notice. Continued use of the Website after any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Age Restriction

Access to and use of certain features of this Website, including but not limited to hotel reservations, casino-related information, promotions, and gambling-related services, is strictly restricted to individuals who are 18 years of age or older.

By using this Website, you represent and warrant that you are at least 18 years of age. If you are under the age of 18, you are not permitted to use this Website or any of the services offered through it. Lavenohotel Insight Limited reserves the right to request proof of age at any time and to deny access to any person who cannot demonstrate that they meet this age requirement.

This age restriction is consistent with the requirements of the Gambling Act 2003 (New Zealand), which prohibits persons under the age of 18 from participating in gambling activities. Lavenohotel Insight Limited takes its responsibilities under this legislation seriously and is committed to preventing access to gambling services by minors.

If you are a parent or guardian and believe that a minor has accessed this Website without authorisation, please contact us immediately at the address provided in these Terms.

3. Use of the Website

3.1 Permitted Use

This Website is provided for lawful, personal, and non-commercial use only. You may access and use the Website solely for the purpose of obtaining information about Lavenohotel Insight and its services, making legitimate reservations and enquiries, and engaging with promotional content in accordance with these Terms.

3.2 User Obligations

By using this Website, you agree that you will:

  • Provide accurate, current, and complete information when making reservations, registering an account, or submitting any form on the Website.
  • Maintain the confidentiality of any account credentials and accept full responsibility for all activities conducted under your account.
  • Notify immediately of any unauthorised use of your account or any other security breach.
  • Comply with all applicable New Zealand laws and regulations while using this Website.
  • Respect the intellectual property rights of and third parties.
  • Use the Website in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of the Website.

3.3 Prohibited Conduct

You must not, under any circumstances:

  • Use the Website for any unlawful, fraudulent, or malicious purpose.
  • Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems.
  • Transmit any unsolicited or unauthorised advertising, promotional material, spam, or any other form of solicitation.
  • Upload, transmit, or distribute any content that is defamatory, offensive, obscene, or otherwise objectionable.
  • Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without the express written permission of .
  • Use automated tools, bots, scrapers, or similar technologies to access or collect data from the Website without prior written consent.
  • Interfere with or disrupt the integrity or performance of the Website or the data contained therein.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

reserves the right to suspend or terminate your access to the Website at any time, with or without notice, if you are found to be in breach of these Terms or any applicable law.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of or its content suppliers and is protected by New Zealand and international intellectual property laws, including the Copyright Act 1994 (New Zealand) and the Trade Marks Act 2002 (New Zealand).

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for personal, non-commercial purposes only. No content from this Website may be reproduced, modified, distributed, transmitted, republished, displayed, or performed without the prior written consent of .

5. Privacy and Data Protection

is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). Any personal information collected through this Website will be handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

By using this Website, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy. You have the right to access and correct your personal information held by us by contacting us at the address provided below.

6. Reservations, Bookings, and Casino Services

All hotel reservations and bookings made through this Website are subject to availability and the specific terms and conditions applicable to each reservation type. By making a reservation, you agree to be bound by those specific terms, including cancellation and refund policies.

Casino and gambling-related services offered at Lavenohotel Insight are subject to New Zealand gambling laws, including the Gambling Act 2003. Participation in any gambling activity on the premises is subject to the rules and regulations posted at the venue and is strictly limited to individuals aged 18 years or older. promotes responsible gambling and encourages guests to gamble responsibly.

Information about responsible gambling resources in New Zealand can be found through the Problem Gambling Foundation of New Zealand and the Ministry of Health. reserves the right to refuse service to any person who appears to be engaging in problem gambling behaviour.

7. Third-Party Links and Content

This Website may contain links to third-party websites or services that are not owned or controlled by . These links are provided for your convenience only. has no control over the content, privacy policies, or practices of any third-party websites and accepts no responsibility or liability for them.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link does not imply endorsement by of the linked website or its content.

8. Disclaimer of Warranties

This Website and all content, services, and materials provided through it are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

does not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. While we endeavour to keep the information on this Website accurate and up to date, we make no representations or warranties as to the accuracy, completeness, reliability, suitability, or availability of any information, products, services, or related graphics contained on the Website for any purpose.

Nothing in these Terms is intended to exclude or limit any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot be excluded or limited by contract.

9. Limitation of Liability

To the fullest extent permitted by applicable New Zealand law, , its directors, officers, employees, agents, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages whatsoever arising out of or in connection with:

  • Your access to or use of, or inability to access or use, this Website or its content;
  • Any errors, omissions, inaccuracies, or defects in the content of the Website;
  • Any unauthorised access to or use of our servers or any personal information stored therein;
  • Any interruption or cessation of transmission to or from the Website;
  • Any bugs, viruses, or other harmful code that may be transmitted through the Website by any third party;
  • Any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or made available via the Website;
  • Any conduct or content of any third party on or through the Website.

Where liability cannot be excluded under the Consumer Guarantees Act 1993 or any other applicable New Zealand legislation, the liability of shall be limited to the greatest extent permitted by law. In any event, the aggregate liability of to you for any claim shall not exceed the total amount paid by you to in the twelve (12) months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless and its directors, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of or access to the Website;
  • Your breach of any of these Terms;
  • Your violation of any applicable law or regulation;
  • Any content you submit, post, or transmit through the Website;
  • Your infringement of any third-party rights, including intellectual property rights.

11. Dispute Resolution

11.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions.

11.2 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the use of this Website, you agree to first attempt to resolve the matter informally by contacting Lavenohotel Insight Limited in writing at the address provided below. We will endeavour to respond to your complaint within fifteen (15) business days and to work with you in good faith to reach a satisfactory resolution.

11.3 Mediation

If a dispute cannot be resolved through informal negotiation within thirty (30) days of the initial written notice, either party may refer the matter to mediation before resorting to litigation. Mediation shall be conducted in accordance with the rules of the Resolution Institute of New Zealand, or such other mediation provider as agreed between the parties. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

11.4 Jurisdiction

If the dispute is not resolved through mediation, each party irrevocably submits to the exclusive jurisdiction of the courts of New Zealand, and in particular to the courts located in Gisborne, New Zealand, to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. Nothing in this clause shall limit the right of to take proceedings in any other competent jurisdiction.

11.5 Consumer Rights

Nothing in this dispute resolution clause is intended to limit your rights to seek remedies under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand consumer protection legislation. You may also contact the Commerce Commission or the Disputes Tribunal for assistance with eligible disputes.

12. Modifications to the Website

reserves the right, in its sole discretion, to modify, suspend, or discontinue the Website or any part thereof, with or without notice, at any time and for any reason. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Website or any services offered through it.

13. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by Lavenohotel Insight Limited on this Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written, relating to such subject matter.

15. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Use, or if you wish to contact us for any other reason, please reach out to us using the details below:

  • Legal Entity:
  • Trading As: Lavenohotel Insight
  • Registered Address:
  • Website: lavenohotelinsight.com

We are committed to responding to all legitimate enquiries in a timely and professional manner in accordance with our obligations under New Zealand law.