Responsible Gambling Policy

At Lavenohotel Insight, we are deeply committed to providing a safe, enjoyable, and responsible gambling environment for all of our guests. We believe that gambling should always be a form of entertainment, never a source of stress, financial hardship, or harm. This policy outlines our commitment to responsible gambling and the resources available to those who may need support.

This policy is published and maintained by , located at .

Our Commitment

Lavenohotel Insight is dedicated to fostering a culture of responsible gambling across all areas of our casino operations. We recognise that for a small number of individuals, gambling can become problematic, and we take this responsibility seriously. Our team is trained to identify signs of problem gambling and to respond with compassion, professionalism, and care.

As part of our commitment, we pledge to:

  • Provide clear and honest information about the risks associated with gambling.
  • Offer practical tools and resources to help guests manage their gambling behaviour.
  • Train our staff to recognise and sensitively respond to signs of problem gambling.
  • Promote responsible gambling messages throughout our premises and online platforms.
  • Collaborate with local and national organisations dedicated to gambling harm prevention.
  • Enforce our responsible gambling policies consistently and fairly for all guests.
  • Ensure that gambling remains a fun and controlled activity for those who choose to participate.

We want every guest to feel welcome, respected, and supported. If you ever feel that gambling is no longer enjoyable or is causing you concern, please do not hesitate to reach out to our team or use one of the support resources listed in this policy.

18+ Age Policy

Gambling at Lavenohotel Insight is strictly restricted to individuals who are 18 years of age or older. This is both a legal requirement under New Zealand law and a firm commitment we make to protect young people from the potential harms associated with gambling.

We take our age verification responsibilities very seriously. To enforce this policy, we:

  • Require valid, government-issued photo identification from any guest who appears to be under the age of 25 before they are permitted to enter the casino gaming areas.
  • Accept identification documents including New Zealand driver's licences, passports, and other government-issued photo IDs.
  • Reserve the right to refuse entry or remove any individual who cannot provide satisfactory proof of age.
  • Strictly prohibit minors from participating in any form of gambling, including operating gaming machines or participating in table games.
  • Ensure that our staff receive regular training on age verification procedures and the importance of protecting minors.

If you are a parent or guardian, we encourage you to speak openly with young people about the risks of gambling. Gambling is not suitable for children or teenagers, and early conversations about responsible attitudes towards money and risk can make a significant difference.

If you suspect that a minor has gained access to our gaming facilities, please notify a member of our staff immediately. We will investigate all such reports promptly and thoroughly.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually, making it difficult for individuals to recognise when their gambling has moved from entertainment to a concern. We want to help you or someone you care about identify the warning signs early, so that support can be accessed as quickly as possible.

Common signs that gambling may be becoming a problem include:

  • Spending more money or time gambling than you originally intended.
  • Feeling anxious, irritable, or restless when trying to cut down or stop gambling.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Lying to family members, friends, or colleagues about your gambling habits or the amount of money involved.
  • Neglecting work, study, family responsibilities, or personal health due to gambling.
  • Borrowing money, selling possessions, or taking out loans to fund gambling activities.
  • Feeling that gambling is the only way to escape stress, anxiety, depression, or other emotional difficulties.
  • Continuing to gamble despite serious financial, relationship, or legal consequences.
  • Thinking about gambling constantly, even when engaged in other activities.
  • Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement.

If you recognise any of these signs in yourself or in someone you know, please remember that help is available. Reaching out is a sign of strength, not weakness. Our staff are here to listen without judgement and to connect you with the right support.

Self-Exclusion and Responsible Gambling Tools

We provide a range of practical tools to help our guests stay in control of their gambling. These tools are available to all guests and can be accessed discreetly by speaking with a member of our Responsible Gambling team.

Self-Exclusion

If you feel that you need a break from gambling, our self-exclusion programme allows you to voluntarily exclude yourself from our casino for a defined period of time. Self-exclusion is a powerful tool that gives you the space and support you need to regain control.

  • Self-exclusion periods can range from a minimum of six months to a permanent lifetime exclusion, depending on your individual needs and preferences.
  • Once a self-exclusion agreement is in place, our staff will make every reasonable effort to prevent you from accessing our gaming facilities during the exclusion period.
  • To apply for self-exclusion, please speak confidentially with a member of our management or Responsible Gambling team. No judgement will be made, and your privacy will be fully respected.
  • If you have previously self-excluded and wish to return to gambling after your exclusion period has ended, a cooling-off period and a personal review meeting with our team will be required before access is reinstated.

Deposit and Spending Limits

We encourage all guests to set personal limits on the amount of money and time they spend gambling. Setting limits in advance is one of the most effective ways to keep gambling enjoyable and within your means. Please speak with a member of our team to discuss the limit options available to you.

Reality Checks and Time Reminders

Our team can assist you in setting regular reminders to help you keep track of how long you have been gambling and how much you have spent. These gentle prompts are designed to help you make informed decisions and take regular breaks.

Taking a Break

If you feel overwhelmed or simply need some time away from gambling, you are always welcome to take a temporary break. Our team can arrange a short-term cooling-off period without the need for a formal self-exclusion agreement.

Support for Family and Friends

Problem gambling does not only affect the individual — it can also have a significant impact on the people around them. If you are worried about the gambling behaviour of a family member or friend, our team can provide guidance, information, and referrals to appropriate support services. You do not have to face this alone.

Support and Helpline Numbers

If you or someone you know needs support with a gambling concern, a range of free, confidential, and non-judgemental services are available. We strongly encourage you to reach out — speaking to someone is often the first and most important step towards recovery.

New Zealand Support Services

  • Problem Gambling Foundation of New Zealand
    Free helpline: 0800 664 262
    Available 24 hours a day, 7 days a week.
    Website: www.pgf.nz
  • Gambling Helpline New Zealand
    Free helpline: 0800 654 655
    Text support: 8006
    Available 24 hours a day, 7 days a week.
    Website: www.gamblinghelpline.co.nz
  • Lifeline Aotearoa
    Free helpline: 0800 543 354
    Available 24 hours a day, 7 days a week. Provides general crisis support and referrals.
  • Need to Talk? (1737)
    Free call or text: 1737
    Available 24 hours a day, 7 days a week. Speak with a trained counsellor for free.

International Support Services

  • GamCare (United Kingdom)
    Helpline: +44 808 8020 133
    Available 24 hours a day, 7 days a week.
    Website: www.gamcare.org.uk
    GamCare provides free information, support, and counselling for anyone affected by problem gambling in the UK and internationally.
  • BeGambleAware (United Kingdom)
    Helpline: +44 808 8020 133
    Available 24 hours a day, 7 days a week.
    Website: www.begambleaware.org
    BeGambleAware offers a wide range of online tools, resources, and access to free treatment services for those affected by gambling harm.
  • National Council on Problem Gambling — NCPG (United States)
    National Helpline: +1 800 522 4700
    Available 24 hours a day, 7 days a week.
    Text support: Text HOME to 741741
    Website: www.ncpgambling.org
    The NCPG provides crisis intervention, counselling referrals, and resources for individuals and families affected by problem gambling across the United States and internationally.
  • Gamblers Anonymous (International)
    Website: www.gamblersanonymous.org
    Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with one another in order to solve their common problem and help others to recover from a gambling problem. Meetings are available in many countries worldwide.

All of the services listed above are free of charge and completely confidential. Whether you are seeking help for yourself or for someone you care about, reaching out is a brave and positive step. You are not alone, and recovery is possible.

Contact Us

If you have any questions about our Responsible Gambling Policy, would like to access our self-exclusion programme, or simply need someone to talk to, please do not hesitate to contact our team directly. We are here to help, and every conversation will be treated with the utmost respect and confidentiality.

You can speak with a member of our Responsible Gambling team at the front desk or by contacting the hotel directly. We are committed to responding promptly and compassionately to all responsible gambling enquiries.

This policy is operated by , .

Remember: Gambling is meant to be enjoyable. Please gamble responsibly, and never bet more than you can afford to lose.