Loyalty Program
The Lavenohotel Insight Loyalty Program rewards guests not simply for the frequency of their visits but for the depth of engagement they bring to each stay - recognising dining, recreational activity, event participation, and accommodation together as a single continuous relationship. Membership is free and immediate, with meaningful benefits beginning at the first qualifying stay rather than being withheld until an arbitrarily high points threshold is crossed. The programme is built on the conviction that a guest who feels genuinely recognised returns not out of obligation but out of genuine preference.
Points Across All Hotel Touchpoints
Every dollar spent at Titirangi Table, the fitness studio, the concierge desk, and the events floor contributes to the member's points balance - not just accommodation charges, which typically dominate competitor programme structures.
Four Membership Tiers
The programme advances through Tairāwhiti, Raukūmara, Mahia, and Sunrise tiers, each offering a materially distinct set of room upgrade credits, priority booking windows, and complimentary service inclusions.
Birthday Stay Credit
Active members receive a confirmed room credit applied automatically to any stay booked within fourteen days of their registered birthday - no code required, no minimum spend condition attached.
Early Access to Seasonal Events
Lavenohotel Insight's annual event calendar - which aligns with Gisborne's Rhythm & Vines, harvest season, and Waitangi commemorations - opens to Loyalty Program members forty-eight hours before general release.
Points Redemption Flexibility
Accumulated points redeem across every hotel department including Titirangi Table dining credits, recreation bookings, event space hire, and accommodation upgrades - with no blackout dates applied at any tier.
Sunrise Tier Annual Recognition Gift
Members who reach the Sunrise tier by year-end receive a personally addressed gift from the hotel - typically a commission from a Gisborne artist or artisan, chosen to reflect the member's demonstrated preferences from their stay history.