Cookie Policy
Last updated: June 2025
This Cookie Policy explains how , registered at , operates and manages cookies and similar tracking technologies on the official website of Lavenohotel Insight, located in Gisborne. By continuing to use our website, you acknowledge and agree to our use of cookies as described in this policy. If you have any questions, you may contact us at info@lavenohotelinsight.com.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to give website operators useful information about how their sites are being used.
Cookies are stored locally on your device and are sent back to the originating website on each subsequent visit, or to another website that recognises that particular cookie. Cookies do not typically contain information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
In addition to cookies, we may also use similar tracking technologies such as web beacons (also known as pixel tags), local storage objects, and scripts to collect and store information about your interactions with our website.
2. Who Sets Cookies on This Website?
This website is operated by . Cookies placed on this website may be set either directly by us (first-party cookies) or by third-party service providers acting on our behalf (third-party cookies). In both cases, this Cookie Policy applies to the cookies used on our website.
3. Types of Cookies We Use
We categorise the cookies used on our website into four main groups: essential cookies, functional cookies, analytics cookies, and marketing cookies. Each category serves a different purpose, as explained below.
3.1 Essential Cookies
Essential cookies are strictly necessary for the website to function properly. Without these cookies, certain services you have requested — such as completing a hotel reservation or accessing secure areas of our website — cannot be provided. These cookies do not require your consent under applicable law, as they are required to deliver the basic functionality of our site.
- Maintaining your session while browsing the site (session cookies)
- Remembering items in your reservation or booking basket
- Ensuring the security of your browsing session
- Enabling load balancing and content delivery network (CDN) functions
- Storing your cookie consent preferences
3.2 Functional Cookies
Functional cookies allow the website to remember choices you make (such as your language preference or region) and provide enhanced, more personalised features. These cookies may be set by us or by third-party providers whose services we have added to our pages.
- Remembering your language or currency preferences
- Storing your login details for faster access on return visits (if applicable)
- Personalising content based on your previous interactions with our site
3.3 Analytics and Performance Cookies
Analytics cookies collect information about how visitors use our website — for example, which pages are visited most often and whether visitors receive error messages. This information is used in aggregate form to help us improve the way our website works and to understand user behaviour. These cookies do not collect information that identifies you personally.
3.4 Marketing and Advertising Cookies
Marketing cookies are used to track visitors across websites. The intention is to display advertisements that are relevant and engaging for the individual user. These cookies may be set through our site by our advertising partners and may be used to build a profile of your interests in order to show you relevant adverts on other sites. They do not directly store personal information, but work by uniquely identifying your browser and internet device.
4. Specific Cookies Used on This Website
The table below provides details about the specific cookies currently used on our website, including their purpose, provider, and duration.
| Cookie Name | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | Essential | This cookie is set by Cloudflare to distinguish between humans and bots. It helps Cloudflare manage traffic, prevent malicious activity, and protect our website from DDoS attacks and other security threats. | 30 minutes |
| cf_clearance | Cloudflare | Essential | Used by Cloudflare to store the result of its challenge verification, confirming that the user has passed the security check. This cookie helps ensure that our website is accessible to legitimate visitors while protecting against automated threats. | 1 year |
| _cfuvid | Cloudflare | Essential | This cookie is part of Cloudflare's rate-limiting services and is used to identify individual users who share the same IP address for rate-limiting purposes. | Session |
| _ga | Google Analytics | Analytics | The main Google Analytics cookie. It registers a unique ID that is used to generate statistical data on how the visitor uses the website. This helps us understand visitor numbers, page views, and overall website performance. | 2 years |
| _ga_[ID] | Google Analytics | Analytics | Used by Google Analytics 4 to maintain session state and to distinguish between users. This cookie is specific to the Google Analytics 4 property configured for our website. | 2 years |
| _gid | Google Analytics | Analytics | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. This cookie is refreshed daily and helps Google Analytics identify unique visitors within a 24-hour period. | 24 hours |
| _gat | Google Analytics | Analytics | Used by Google Analytics to throttle the request rate, limiting the collection of data on high traffic websites. | 1 minute |
| _gcl_au | Google Ads / Google Analytics | Marketing | Used by Google AdSense to experiment with advertisement efficiency across websites using their services. This cookie helps measure the effectiveness of advertising campaigns by associating conversions with ad clicks. | 3 months |
| _fbp | Meta (Facebook) Pixel | Marketing | This cookie is set by Meta (formerly Facebook) to deliver, measure, and improve the relevance of advertisements. It tracks website visitors and reports actions taken on our website to enable us to run targeted advertising campaigns on the Facebook and Instagram platforms. | 3 months |
| _fbc | Meta (Facebook) Pixel | Marketing | Used by Meta to store the last ad click attribution. This cookie helps attribute website visits and conversions to the specific Meta advertisement that the user clicked on before visiting the site. | 3 months |
| fr | Meta (Facebook) | Marketing | Used by Meta to deliver, measure, and improve the relevance of ads. The cookie also provides ad measurement and is used for remarketing purposes by showing relevant advertisements to users who have previously visited our website. | 3 months |
| IDE | Google DoubleClick | Marketing | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads, with the purpose of measuring the efficacy of an ad and presenting targeted ads to the user. | 1 year |
| _uetsid | Microsoft Bing Ads | Marketing | Used by Microsoft Bing Ads to collect data about website visitor behaviour. The information collected is used to provide relevant advertising and to measure the effectiveness of Bing advertising campaigns. | 1 day |
| cookieconsent_status | Essential | Stores the user's cookie consent preferences so that the cookie consent banner does not appear on every page visit once consent has been given or declined. | 1 year |
Please note that the list of cookies above may be updated from time to time as we add, remove, or update the third-party services we use. We encourage you to check this Cookie Policy periodically for updates.
5. Cloudflare
Our website uses Cloudflare, a content delivery network and internet security service provided by Cloudflare, Inc. Cloudflare helps to improve the performance, reliability, and security of our website by acting as a reverse proxy. As part of this service, Cloudflare places certain cookies on your device (as listed in the table above) to perform security checks, prevent malicious activity, and optimise content delivery.
For more information about Cloudflare's data practices, please visit Cloudflare's Privacy Policy .
6. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how visitors use our website. The information generated by the cookie about your use of the website (including your IP address, which may be anonymised) will be transmitted to and stored by Google on servers which may be located outside of New Zealand.
Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to us. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on . For more information about Google's privacy practices, please visit Google's Privacy Policy .
7. Marketing and Advertising Pixels
We use marketing pixels and tracking technologies provided by third-party advertising platforms to measure the effectiveness of our digital advertising campaigns and to deliver relevant advertisements to users who have previously visited our website (remarketing).
7.1 Meta (Facebook) Pixel
Our website uses the Meta Pixel, a piece of code provided by Meta Platforms, Inc. The Meta Pixel allows us to track conversions from Facebook and Instagram advertisements, optimise ads based on collected data, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on our website. Data collected through the Meta Pixel may be transferred to and processed by Meta on servers outside of New Zealand.
You can manage your Meta advertising preferences through Facebook's Ad Preferences . For more information, please see Meta's Privacy Policy .
7.2 Google Ads (Google DoubleClick)
We use Google Ads and Google DoubleClick to run targeted advertising campaigns and to measure the performance of our advertisements. These services may set cookies on your device to track ad conversions and to serve personalised advertisements across the Google Display Network.
You can manage your Google advertising preferences through Google's Ad Settings .
7.3 Microsoft Bing Ads
Our website may use the Microsoft Bing Ads Universal Event Tracking (UET) tag to measure visitor behaviour and to track conversions from Bing advertising campaigns. Microsoft may collect and process data generated by these cookies in accordance with its own privacy policy.
For more information, please see Microsoft's Privacy Statement .
8. How to Manage and Control Cookies
You have the right to decide whether to accept or reject cookies (other than strictly essential cookies, which are necessary for the website to function). You can manage your cookie preferences in the following ways:
8.1 Cookie Consent Banner
When you first visit our website, you will be presented with a cookie consent banner that gives you the option to accept or decline different categories of cookies. Your preferences will be saved and applied during your future visits to our website. You may withdraw or change your consent at any time by clicking the "Cookie Settings" link available in our website footer.
8.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly. The following links provide instructions on how to manage cookies in common browsers:
8.3 Opt-Out Tools Provided by Third Parties
You may also opt out of interest-based advertising from participating companies through the following industry opt-out tools:
- Network Advertising Initiative (NAI) Opt-Out Tool
- Digital Advertising Alliance (DAA) Opt-Out Tool
- European Interactive Digital Advertising Alliance (EDAA)
8.4 Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universal standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser signals. We encourage you to use the cookie management tools described above to control your cookie preferences.
9. Your Consent
By continuing to browse and use this website after being presented with our cookie consent banner, you consent to our placement of non-essential cookies (including analytics and marketing cookies) on your device, in accordance with the terms of this Cookie Policy. Your consent is specific, informed, and freely given.
You may withdraw your consent at any time by adjusting your cookie preferences through the "Cookie Settings" tool available on our website, or by clearing your cookies via your browser settings. Please note that withdrawing your consent does not affect the lawfulness of any processing carried out before your withdrawal.
Essential cookies do not require your consent, as they are strictly necessary to provide you with the services you have requested via our website. By using our website, you acknowledge that these essential cookies will be placed on your device regardless of your consent preferences.
10. Cookies and Casino-Related Services
As a hotel-casino, our website may incorporate features related to gaming, entertainment promotions, and loyalty programmes. Cookies may be used in connection with these services to:
- Manage your gaming account session and authentication
- Remember your preferences for gaming or entertainment services
- Enable responsible gambling tools such as self-exclusion preferences or deposit limits
- Track participation in promotions, tournaments, or loyalty reward programmes
- Deliver age-verification and regulatory compliance checks
- Provide targeted communications about casino events, promotions, and special offers where you have provided your consent
Where cookies are used in connection with regulated gaming services, we comply with all applicable New Zealand laws and regulations, including the Racing Industry Act 2020, the Gambling Act 2003, and any directions issued by the New Zealand Gambling Commission.
11. International Transfers of Data
Some of the third-party service providers mentioned in this Cookie Policy (including Google and Meta) may process data collected through cookies outside of New Zealand. When data is transferred internationally, it may be subject to the laws of the country in which it is processed. We take steps to ensure that appropriate safeguards are in place in respect of such transfers, consistent with the requirements of the Privacy Act 2020 (New Zealand) and any applicable international data transfer frameworks.
For more information about how we handle international data transfers, please refer to our Privacy Policy.
12. Data Retention
The length of time a cookie remains on your device depends on the type of cookie. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a specified period (as outlined in the cookie table in Section 4) or until you manually delete them. The retention periods for cookies set by third parties are governed by those third parties' own cookie policies.
13. Links to Our Privacy Policy
Cookies may collect and process certain types of personal information. For a full understanding of how collects, uses, stores, and protects your personal information — including information collected through cookies — please read our Privacy Policy.
Our Privacy Policy also explains your rights under the Privacy Act 2020 (New Zealand), including your right to access, correct, and in some cases request deletion of your personal information. If you have any concerns about your privacy or how your data is being used, you may also contact the Office of the New Zealand Privacy Commissioner at www.privacy.org.nz .
14. Children's Privacy
Our website is not directed at children under the age of 18. Given the nature of our hotel-casino services, users must be of legal gambling age in New Zealand (18 years or older) to access certain areas of our website. We do not knowingly use cookies to collect personal information from children under the age of 18. If you believe that we may have inadvertently collected information from a minor, please contact us immediately at info@lavenohotelinsight.com.
15. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our operations, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy. If the changes are significant, we may provide a more prominent notice on our website or notify you via email.
We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. Your continued use of our website following any changes constitutes your acceptance of the updated Cookie Policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us using the details below:
- Company Name:
- Registered Address:
- Email: info@lavenohotelinsight.com
We will endeavour to respond to all enquiries within a reasonable time frame and in accordance with our obligations under the Privacy Act 2020 (New Zealand).