Casino VIP Club
The Casino VIP Club at Lavenohotel Insight is designed for guests who regard gaming as a considered pursuit rather than an impulse - offering structured benefits, personal hosts, and access to spaces the general casino floor never sees. Membership is extended by invitation or application to guests whose play history and engagement demonstrate a genuine commitment to the Lavenohotel Insight experience. The philosophy is straightforward: the casino's most valued guests deserve a relationship, not a transaction.
Dedicated Private Salon Access
Members enter the invitation-only gaming salon through a separate entrance, where personalised table limits and a one-to-one host ratio ensure every session unfolds at the member's own pace.
Priority Suite Allocation
VIP Club members receive first access to the Poverty Bay Horizon Suite and Captain Cook Landfall King during high-demand periods, with room preferences noted and applied automatically on repeat stays.
Titirangi Table Reserved Seating
A standing reservation window is held each evening at Titirangi Table for active VIP members, ensuring the transition from gaming to dining requires nothing more than a signal to your host.
Tiered Points Architecture
The membership tier system advances through four levels - Tairāwhiti, Raukūmara, Mahia, and Sunrise - each unlocking a materially different set of complimentary services, transfers, and room credits.
Early Check-In and Late Departure
Members are guaranteed a noon check-out and a midday check-in regardless of occupancy, recognising that gaming schedules rarely align with standard hospitality conventions.
Sunrise Tier Concierge Line
The highest membership tier includes a direct concierge line staffed by a named individual who manages travel, reservations, and in-stay requests across every Lavenohotel Insight touchpoint from a single contact.